Devices are only creating return on investment when they are working at full efficiency and delivering the service users need to carry out their roles.
IDE Group can manage the ongoing performance and availability of devices on your behalf. Everything required to resolve any device issue, from the moment its identified through to resolution is unified under a single provider.
Comprehensive device management
Mature support capabilities
Device issues quickly resolved
Our support team is UK-based, highly skilled and has proven its abilities on numerous occasions. All our support staff are trained to the highest level and work to ITIL standards. The whole team is integrated, working together to rapidly resolve even the most complex device support requirements.
Once a support request is relayed to our service desk, the issue will be investigated and either resolved immediately or passed straight to the most appropriate resource. Where issues need to be resolved on-site, we’ll deploy the most suitably qualified of our field engineers.
Through IDE Group, everything involved in managing devices is achievable. Our team can also take responsibility for scheduled maintenance tasks and change-management programmes, for example making sure patching is up to date, as well as software asset management services.
Staff trained to ITIL standard
Integrated to resolve even complex issues
Change management programmes
Large field engineering team
Scheduled maintenance task
Ticketing to coordinate and direct resources