Expert technical resource to provide comprehensive system management and rapid issue resolution

IT availability is essential but it’s increasingly hard for organisations to recruit and maintain skilled resources able to manage all the technical issues they face, at the same time as keeping control of IT costs.

IDE Group provides customers with a fully integrated, end to end systems management service. Everything required to manage any IT incident, from the moment its identified through to resolution, as well as scheduled maintenance tasks, becomes the responsibility of a highly experienced and capable provider, under a single contract.



  • Maximise IT availability

  • Recruitment challenges avoided

  • Transparent cost structure

Our fully resourced service desk and technical support capability is augmented by a large and agile, in-house field engineering team located right across the UK. Trained to the highest level and working to ITIL standards, our team works together to resolve even the most complex technical support requirements.

The IDE Group team can also take responsibility for scheduled maintenance, such as routine patching and refresh cycle, as well as tracking and managing IT assets throughout their lifecycle, providing a clear picture of their value.

Many customers are allocated a Client Service Manager and Service Delivery Manager. These resources will deliver monthly reports, showing how we’re delivering against industry best-practice and your SLAs and organise regular service review meetings.

A further optional enhancement is provided through our technical account managers (TAM). These skilled resources work closely with customers to produce a technical account plan, a proactive vision and roadmap for your IT so it develops to meet the current and future requirements of your business.

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Technical features

  • Multi-tiered support resource

  • Support and routine maintenance

  • Tracking and managing of IT assets

  • Refresh and upgrade cycles

  • Targeted to surpass agreed SLAs

  • Accredited field engineering resources located nationwide

We have a wide selection of data sheets, whitepapers and videos spanning our entire portfolio available > here

Our customers combine our Systems Management services with the following IDE Group services:

> Remote monitoring

Monitoring your IT infrastructure 24/7 to identify issues and support continuity of service.

> Onsite support

The skilled technical staff your business needs, delivered as an outsourced service embedded directly on your site.

> Field services

A nationally distributed team of directly employed, highly skilled engineers providing on-site resolutions to complex technical challenges.

IDE Group has helped the following businesses REACH HIGHER

IDE Group can help YOUR BUSINESS SUCCEED through our wide range of IT managed services.
Call to speak to one of our experts today:

0344 874 1100